Delivery/Shipment Policy - Thumbay Clinic

Delivery/Shipment Policy


  1. This Policy refers to how we process orders placed through this website. By using this website for the purposes of ordering goods, you agree to be bound by the provisions of this Policy.
  2. Please note that all orders placed on this site will be shipped through the services of Thumbay Group’s selected shipping partner/s. There is no option for customers to select their own shipping providers.
  3. Upon successfully placing your order, a confirmation will be sent to your registered e-mail address and / or via SMS to your specified mobile number. By placing an order on this Site, you, the user, agree to such forms of communication. The order confirmation will include your order details, invoice amount and the order number. This is not an acceptance of your order, it is an acknowledgement that we have received your order. A dispatch notice / shipping confirmation will be sent to confirm that your order has been processed for shipment. You may be contacted prior to shipping to confirm your order details and / or for any clarification regarding your order.
  4. This website will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
  5. Multiple transactions may result in multiple postings to the cardholder’s monthly statement.


Where we Deliver

  1. Shipping to all countries may not be available. To find out if we can ship to your country, please contact us through our contact form / telephone / email and we will be happy to assist you. If you cannot find your country listed in the drop-down menu in the ‘Checkout’ page, we may not be able to ship to your country. Please contact us for assistance regarding countries not listed therein.
  2. Please note that we can only deliver goods to a home or office address. Orders placed for delivery at Post Office boxes will not be processed and Thumbay Group will not be held liable for orders placed through our site for delivery to an ineligible destination.


Delivery Times

  1. We target for all UAE deliveries to take within 1 to 2 business days, provided the order is placed and confirmed before 16:30hrs (GST) on a working day. All deliveries within the UAE will not be subject to customs charges or taxes. Orders placed on Thursdays, Fridays and UAE public holidays will be processed on the next working day.
  2. Shipping times for international deliveries will vary from country to country. However, you will be able to track your order through your order number for updates on the delivery of your order.
  3. Estimated shipping times are based on the date and time of placing the order, and the delivery destination.
  4. You will be notified via email and / or via SMS once your order has been shipped. If you have placed multiple orders that are likely to be shipped at different times, then you will be notified when each order has been shipped.
  5. If you have any questions or concerns, please don’t hesitate to email us on


Shipping / Delivery Charges

  1. Estimated shipping charges will be added to your invoice amount (where actual charges are not available). Please note that the shipping charges will vary depending on the quantity of goods ordered, the shipping weight, and the delivery destination. Please note that certain surcharges may be applicable to some orders, depending on the type of product bought, the delivery destination, or a combination of the two. These will also be added to your invoice amount. For any clarifications or enquiries relating to shipping charges, please contact us through email / phone or through our contact form and we will be happy to assist you.
  2. Other charges applicable at the port of entry into your country (for international orders) are not included in the invoice amount and you, the purchaser, are liable for such charges, e.g. import duties and customs taxes. We will only collect charges for the products and shipping costs to your desired delivery destination.
  3. (e.g. orders for goods classified as ‘dangerous goods’ for air freight), or for to certain delivery destinations e.g. addresses outside the normal delivery areas, and to certain countries. Please contact us through, or through any of the details on our contact page.